The given privacy policy (“Privacy Policy”) is to be read in conjunction with the Terms of Use as displayed on Our Platform/Application (“Platform”) and establishes a legally binding agreement between the User and [Insert name of the Company] (“The Company”). Any reference in the form of “we”, “us” and “our” would hereinafter refer to the Company. Any person who accesses or uses the Platform shall be termed as the “User”, any reference to “You”, “Their”, “Them” shall hereinafter refer to the User. Your access and/or usage of the Platform indicates that you have read, understood and agreed in full to this Privacy Policy. In the pursuance of our legal commitments, we have drafted and displayed this Privacy Policy and You agree that any information You share with us, is only after voluntarily consenting to this Privacy Policy and Privacy Notice shared to you with an intent to obtain consent. If You do not agree with this Privacy Policy or fail to provide consent after Company providing Privacy Notice, then please do not access or use the Platform/Website.
What Personal Information May Be Collected
In the course of providing services, the Company may have to collect certain Personal Information from you. This information would, inter alia, include the following:
- Personal Details: The Company may collect personal details including but not limited to name, age and any other details that may determine your identity.
- Contact information: The Company may collect any contact information from You including but not limited to your address, email and telephone number.
- Information to provide the services: The Company may collect information such as objective of procuring the services, event for which services are required etc.
- Financial Information: Financial Information such as any third-party wallets, credit card information and history of transactions carried out on the Platform may be collected.
- Other information: We may also collect information about the IP address and the browser you are using.
- Platform usage data: When you use our Platform, we collect the information provided by you which includes your inputs, file uploads, and outputs generated by the Platform.
- Booking Information: When you use our Platform, we collect booking information such as: Reservation details, Check-in and check-out dates, Accommodation preferences, Communication relating to bookings.
- Feedback: Any user ratings, surveys, or feedback provided by You shall be collected and stored for the purposes of improving the Platform.
- Communication Data: The Platform collects messages exchanged through the Platform, Customer support interactions and Complaint and dispute records.
You agree and voluntarily consent to provide correct, complete and accurate information. We shall not be liable for any inaccuracies in the information provided by You or any direct or indirect consequences of such inaccurate information. If we find out, either on our own or through any other means that You have provided false information, we shall be at liberty to restrict your access to the Platform and our services.
Kindly do not share information on this Platform that you would not want stored electronically, such as passwords, financial account numbers, government ID numbers, or highly sensitive personal secrets. Kindly do not share personal information of third-parties for which you do not hold explicit consent from the owner of such personal information.
How does the Company collect the Personal Information
a)Personal Information provided to the Company
We may ask for Your Personal Information including but not limited to your full name, contact details and birth date at the time of Your registration on the Platform. You willingly consent to provide the Company your Personal Information at the time of registration on the Platform.
b)Personal Information collected automatically
Some data such as your browser type, internet protocol address used, your usage patterns may be automatically collected by the Company using cookies. Cookies are tiny pieces of information which a website sends to Your computer. We use Cookies to provide you with a more personalized experience on the Platform. You can change Your browser settings and choose to disable sharing of information through cookies. Sometimes, tracking pixels including but not limited to browser HTML pixels may be used to collect information about user behaviour on the Platform. Pixels are tiny units which measure the digital images and graphics you see on a website. You agree that Cookies and Pixels are used to improve your experience as an end-user and consent to the use of the same.
c)Information we may receive from third parties:
We may receive information about you from third parties. For example, if you access our websites or services through a third-party connection or log-in, for example, through your social media accounts, that third party may pass certain information about your use of its service to the Company. This information could include, but is not limited to, the user ID associated with your account (for example, your Twitter/Instagram User ID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. When you use our Platform/Website, third parties might give us some information about you, especially if you are signed into a third-party account while using our Platform/Website.
d)Information shared voluntarily by You
In the course of using the Platform, You may share information/inputs to the Platform voluntarily.
What Purposes is the Personal Information Collected Used For?
The purposes for which the Company uses the data collected are:
- Verifying your identity: The contact details collected may be used to verify your identity. You agree that such verification is essential for the Company to run the Platform smoothly and to comply with its legal and other obligations.
- Provision of services: The inputs you provide to the Platform are used/processed to generate the output and hence, the Personal Information collected is used to provide you the services that the Platform offers.
- Personalizing your experience on the Platform: The information collected from you would help the Company in personalizing your experience and providing you a better and more efficient service.
- Improving the design and style of the Platform.
- Developing new products, features, services and functionality.
- Communication regarding marketing and promotion of products/services.
- To meet our government, legal and judicial obligations.
You agree that the aforementioned purposes are valid and give Your informed consent to the collection of Your Personal Information for such purposes.
Given the nature of this Platform, where users share details about their emotional lives, relationships, and personal challenges, conversations may include information of a highly personal nature, such as mental health, relationships, finances, and beliefs. We implement appropriate technical and organizational safeguards in line with applicable laws to all conversational data. We never sell this data. We never use it for targeted advertising.
How long will the Personal Information collected be retained by the Company?
We retain your personal data only for as long as the purpose for which it was collected continues to be served, or until you request erasure, whichever is earlier, after which it is deleted in accordance with the DPDP Act and the DPDP Rules. We may retain limited records and logs for a minimum period of one year, or a longer period where applicable law so requires, solely to meet legal, regulatory, or compliance obligations. Such retention is limited to what is necessary for those obligations and does not extend to retaining all of your conversational data by default.
Rights of the User
You shall have the following rights under this Privacy Policy:
- Right to Request access to Your Personal Information: You may, at any point of time, after You have consented to the collection of Your Personal Information, access the same through the Platform/Website.
- Right to Request correction of Your Personal Information: You may, during anytime, after You have consented to the collection of Your Personal Information, request us to correct or update the same, by sending an email to [insert email address]. You shall be solely responsible for the failure to get Your Personal Information corrected or updated.
- You may request us to practicably delete Your Personal Information by sending us an e-mail on [Insert e-mail address].
- You may request us to restrict the processing of Your Personal Information or raise objections related to the processing of Your Personal Information. In the event the restrictions requested impede us in providing the Services, we may have to restrict Your access to the Platform/Website and/or not provide you seamless Services.
- You may request that we transfer the Personal Information that We have collected to some other organization or directly to You.
- You may request to appoint a nominee who shall act in the event of death or incapacity.
We shall respond to Your requests as soon as reasonably practicable and in any event within the timelines prescribed under the DPDP Act and the DPDP Rules. Grievances will be acknowledged promptly and resolved within the period prescribed under applicable law.
How do we protect your information?
We protect Your information by employing the following measures:
- We have put in place various appropriate physical and technical security measures to protect the Personal Information we collect from you.
- We require those with whom we share Your Personal Information to enter into confidentiality arrangements with us so that they do not disclose Your personal information. We shall not be liable for any data loss, unauthorized disclosure or any direct or indirect damage arising out of in connection with the disclosure of data by third-parties.
- By complying with all applicable laws and regulations.
Intimation of Personal Data Breach
On becoming aware of any personal data breach, Company is obligated to inform you in a concise, clear and plain manner without any undue delay. The mode of communication will be through the submitted contact details and it shall include the following:
- A description of breach;
- Consequences that are relevant likely to arise;
- Measures implemented by the Company to mitigate the breach;
- The safety measure you shall take to protect your interests;
- Grievance officer details to further co-ordinate if necessary.
Additionally, we shall intimate the Data Protection Board within 72 hours of becoming aware of the said breach.
Cross- Border Transfer of data:
Company, for the purposes of processing your data may transfer it to outside the territory of India subject to restrictions that Central Government may either by general or special order specify with respect to making such personal data available to any foreign state, or to any person or entity under the control of or any agency of such a state.
Third Party Websites
Some content on the Platform/Website may contain links to third-party websites or Platform/Websites. If You choose to click on such links, You would be re-directed to a third-party website. Please note that, Our terms of use and privacy policy cease to apply as and when You are redirected to a third party website. You are advised to read the privacy policy of such third-party website before You submit any Personal Information on such a website. We shall not be responsible for any loss of information which may occur on such third-party websites. We are not liable to obtain your consent for third-party’s privacy policy.
Changes to Privacy Policy
There may be changes to this Privacy Policy from time to time. The last effective date shall be highlighted at the top of policy information. You shall be solely liable to review the Privacy Policy for any changes. The Company is obliged to intimate You regarding the changes.
Force Majeure
You agree that You shall not hold the Company responsible or liable for any non-performance of any obligations under this Privacy Policy, if such non-performance arises due to events including but not limited to:
- a)Floods, fire earthquakes or any natural disaster or acts of god.
- b)Riots, war or any such act of violence.
- c)Epidemics/Pandemics
- d)Unprecedented technical errors including but not limited to network errors, unforeseen down time of the internet and power outages affecting internet services.
- e)Hacking
- f)Global internet shutdowns.
- g)Any change in applicable laws.
- h)Any other reason beyond the Company’s control
Limitation of Liability
We are committed to protecting your Personal Information and to meeting our obligations under the DPDP Act and the DPDP Rules. Nothing in this Privacy Policy limits or excludes any liability that cannot be limited or excluded under applicable law. Subject to the foregoing, and to the maximum extent permitted by applicable law, the Company shall not be liable for indirect, consequential, or remote damages arising out of or in connection with this Privacy Policy. Any limitation of liability is further set out in our Terms of Use.
Children’s Data
Our Platform is not intended for individuals under the age of 18 years. We do not knowingly collect Personal Data from minors.
Parents, guardians, or any third party may not create an account or provide consent to allow a child to use the Platform.
Age verification may be conducted through one or more of the following methods, as prescribed by the Central Government under the DPDP Rules:
- DigiLocker-based identity verification (Aadhaar-linked age confirmation)
- Automated face age estimation (privacy-preserving; no biometric data retained)
- Mobile number-linked age inference via telecom operator APIs
- Credit/debit card linkage (implying 18+ account holder) for subscription services
- Manual document review by trained compliance staff for edge cases
We comply with Privacy-by-Design principles in all age verification processes: the minimum data necessary is collected, verification results are not stored beyond the verification event, and raw identity documents are deleted within 24 hours of verification completion.
Governing Law and Jurisdiction
All matters, claims and any other such issues which may directly or indirectly arise from or in connection with this Privacy Policy shall be governed under the laws of India. The courts at [Insert jurisdiction] shall have exclusive jurisdiction for all disputes arising under this Agreement.
Redressal of Grievances
If you have any questions or grievances regarding Our Platform, the content thereof, our data handling policies, or about our Services, you can reach out to the Grievance officer of the Company at [Insert name and e-mail address].